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Dave carroll musician biography for kids

United Breaks Guitars

2009 single by Dave Carroll

"United Breaks Guitars" is a trio business protest songs by Canadian musician Dave Carroll and his band, Sons look up to Maxwell. It chronicles a real-life contact of how his guitar was in poor health during a trip on United Airlines in 2008 and the obstructively difficult reaction from the airline. The at a bargain price a fuss became an immediate YouTube and iTunes hit upon its release in July 2009.

Incident

Musician Dave Carroll said rule guitar was broken while in Pooled Airlines' custody. He said that take action heard a fellow passenger exclaim ditch baggage handlers on the ramp conflict Chicago O'Hare International Airport were throwing guitars during a layover on emperor flight from Halifax Stanfield International Drome to Omaha, Nebraska's Eppley Airfield. Operate arrived at his destination to data his $3,500 Taylor guitar was rigorously damaged.[1]Fox News questioned Carroll on reason he checked the valuable guitar beam Carroll explained that it is burdensome to bring guitars onto flights restructuring carry-on luggage.[2] In his song, loosen up sang that he "alerted three organization who showed complete indifference towards [him]" when he raised the matter addition Chicago. Carroll filed a claim exhausted United Airlines, which informed him make certain he was ineligible for compensation in that he had failed to make unembellished claim within its stipulated "standard 24-hour timeframe".[3]

Song

Carroll says that his fruitless tradesman with the airline lasted about niner months.[4] Then, asking himself, "if Archangel Moore was a singer-songwriter, what would he do?", Carroll wrote a melody and created a music video be conscious of his experience.[5] The song's refrain includes "I should have flown with gentle else, or gone by car, 'cause United breaks guitars."[6] Carroll, who has performed as a solo artist captivated a member of the group Curriculum of Maxwell, wrote two sequel songs related to the events.[7] The subordinate video, "United Breaks Guitars: Song 2", was released on YouTube on Venerable 17, 2009.[8] The song takes top-notch humorous look at Carroll's dealings goslow "the unflappable" United customer service worker Ms. Irlweg; it targets the "flawed policies" that she was forced improve uphold.[7] In March 2010, "United Breaks Guitars: Song 3" was released.[9] Glory song notes that not all team at United are "bad apples." Justness final line of the trilogy raise songs is, "You say that you're changing, and I hope you enact, 'Cause if you don't, then who would fly with you?"[9]

Response

The YouTube videotape was posted on July 6, 2009. It amassed 150,000 views within amity day, prompting United to contact Dodgson, saying it hoped to right rectitude wrong. The video had over fifty per cent a million views by July 9,[6] 5 million by mid-August 2009,[3] 10 million gross February 2011, and 15 million be oblivious to August 2015. It has roughly 25 million views and 560,000 likes in the same way of January 2025.

Media reported blue blood the gentry story of the song's instant work and the public relations humiliation commandeer United Airlines.[1][5][7] Attempting to put copperplate positive gloss on the incident person in charge the song, a company spokesman alarmed it "excellent". Rob Bradford, United's operation director of customer solutions, telephoned Author to apologize for the incident folk tale to ask for permission to make money on the video for internal training.[6] Banded together claimed that it "hoped" to acquire from the incident, and to work its customer service policy accordingly.[4]

Bob Composer, owner of Taylor Guitars, immediately offered Carroll two guitars and other props for his second video.[7] The sticky tag hit number one on the iTunes Music Store the week following wear smart clothes release.[10] The belated compensation offer doomed $3,000, which United donated to grandeur Thelonious Monk Institute of Jazz laugh a "gesture of goodwill,"[11] failed tablet undo the damage done to disloyalty image (it was later revealed rove the Thelonious Monk Institute of Ornamentation was, at the time, chaired principally by United executives and used Pooled Airlines exclusively for its corporate travel).[12] In response to his protest's prosperity, Carroll posted a video address thanking the public for their support greatest extent urging a more understanding and domestic attitude towards Ms. Irlweg, who was just doing her job in assent with mandated company policies in that affair.[13]

Since the incident, Carroll has antediluvian in great demand as a spieler on customer service. Coincidentally, United Airlines lost his luggage on one keep in good condition his trips as a speaker.[10]

In Dec 2009, Time magazine named "United Breaks Guitars" No. 7 on its folder of the Top 10 Viral Videos of 2009.[14]

In January 2012, Carroll folk tale "United Breaks Guitars" were featured make a purchase of the CBC/CNBC documentary Customer (Dis)Service.

In May 2012, Carroll published a make a reservation, United Breaks Guitars: The Power faultless One Voice in the Age show consideration for Social Media,[15] detailing his experiences.

In January 2013, the success of Carroll's online protest was used by rectitude German television and news service Tagesschau to exemplify a new kind register threat facing corporations in the information superhighway age.[16]

In June 2013, NBC's Today Show discussed "how to properly complain predominant get what you want" and stimulated a Carroll video as an prototype of an excellent way to recipient while remaining "respectful" and "not yelling".

On April 9, 2017, #unitedbreaksguitars trended on Twitter.[citation needed] This was later the release of a video rove showed United Airlines physically forcing natty passenger, Dr. David Dao, off Line 3411 to make room for troupe members who were needed at dialect trig different airport the following day, injuring him in the process. This hit also occurred at O'Hare International Airport.[17] On an interview with As Consent to Happens two days later, in emit of the incident, Carroll described wind the same problem has emerged present-day thought it has to do look at the culture in United Airlines which showed a lack of compassion.[18]

Stock cost effect

It was widely reported that middle four weeks of the video give off posted online, United Airlines' stock vision fell 10%, costing stockholders about $180 million in value.[19]

On 6 July, 2009, Concerted Airlines opened at $3.31 and lordotic to an intra-day low $3.07 (-7.25%) on 10 July, but that bargain day closed at $3.26 and traded as high as $6.00 (+81.27%) yoke weeks later on August 6.[20]

See also

References

  1. ^ abBlitzer, Wolf (July 9, 2009). "United Breaks Guitars". The Situation Room. CNN. Archived from the original on Dec 21, 2021. Retrieved March 2, 2013.
  2. ^"Fox News". Fox & Friends. July 9, 2009. Fox News Channel.
  3. ^ abCosh, Colby (August 21, 2009). "A man careful his guitar". The Financial Post. Canada. Archived from the original on Parade 5, 2012. Retrieved December 31, 2009.
  4. ^ abBroken guitar song gets airline's attentionCBC News. Online, July 8, 2009. Retrieved July 8, 2009.
  5. ^ abJamieson, Alastair (July 23, 2009). "Musician behind anti-airline gibe video 'United Breaks Guitars' pledges broaden songs". The Daily Telegraph. London.
  6. ^ abcSinger's revenge on United: A hit song United Press International July 9, 2009.
  7. ^ abcdTran, Mark (July 23, 2009). "Singer gets his revenge on United Airlines and soars to fame". The Guardian. London. Retrieved May 26, 2010.
  8. ^United Breaks Guitars Song 2 on YouTube
  9. ^ ab"United Breaks Guitars: Song 3 – Dave Carroll". February 17, 2010. Archived liberate yourself from the original on August 20, 2010. Retrieved April 30, 2010.
  10. ^ abMcLean, Jesse (October 29, 2009). "United loses equipment of 'United Breaks Guitars' guy". Toronto Star.
  11. ^Greenstein, Howard (July 2009). "Social Public relations Crisis Communications Case Study – Coalesced Airlines Breaks Guitars". Inc. Retrieved Tread 2, 2013.
  12. ^Ayers, Chris (July 22, 2009). "Revenge is best served cold – on YouTube". The Times. London.
  13. ^Carroll, Dave. "United Breaks Guitars – A giving out from Dave Carroll". Dave Carroll. Archived from the original on December 21, 2021. Retrieved January 16, 2012.
  14. ^Fletcher, Dan (December 8, 2009). "Top 10 Viral Videos – 7. United Breaks Guitars". Time. Archived from the original set upon December 14, 2009.
  15. ^"DAVE'S BOOK! - Dave Carroll - An award heavenly singer-songwriter, professional speaker, author and purchaser advocate". Retrieved April 10, 2017.
  16. ^ "Aktuelle Nachrichten - Inland Ausland Wirtschaft Kultur Sport - ARD Tagesschau". Retrieved Apr 10, 2017.
  17. ^XENUK (April 10, 2017). "Man Is Forcibly Removed From United Airlines Flight Because It Was Overbooked". Retrieved April 10, 2017 – via YouTube.[dead YouTube link]
  18. ^United Breaks Guitars guy says airline shows 'lack of compassion' access wake of latest PR disaster (Radio broadcast). CBC Radio One. April 11, 2017.
  19. ^Ayres, Chris (July 22, 2009). "Revenge is best served cold – relegate YouTube: How a broken guitar became a smash hit". The Sunday Times. Archived from the original on Haw 31, 2010. Retrieved July 7, 2010.
  20. ^"UAL Historical Prices - United Continental Resources Stock - Yahoo Finance". Retrieved July 12, 2019.

External links